GENERAL TICKET RESTRICTIONS (FOR ALL VENUES):

The Festival Foundation dba National Cherry Festival (NCF) is not responsible for lost, stolen or damaged tickets. NCF is not responsible for tickets sold on a 3rd party platform.

TICKET TERMS OF USE

The code on each ticket allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your ticket(s); duplicates will be rejected. Purchase of tickets by a third party is not authorized and carries a risk of being fraudulent. The Festival Foundation dba National Cherry Festival reserves the right to require a photo ID for entry. Tickets are a revocable license to fulfill items, entry, or services. Management may, without refund, revoke this license and refuse admission or redemption for non-compliance with these terms or for disorderly conduct. Unlawful sale or attempted sale subjects tickets to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and so are void. You voluntarily assume all risks whether occurring prior to, during and after this event. You agree to release the Festival Foundation dba National Cherry Festival, facility, participants, Saffire and their respective affiliates and representatives from responsibility and related claims. You grant unrestricted license to use your image or likeness in photograph or video by the event and its respective agents.

REFUNDS, DISPUTES & CANCELLATIONS

By proceeding with a purchase from The Festival Foundation dba National Cherry Festival that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.

Please note that all sales are final, and we do not offer refunds unless otherwise stated explicitly by The Festival Foundation dba National Cherry Festival or as required by law. This policy applies to all ticket purchases made through our website or any authorized ticketing platforms. The Festival Foundation dba National Cherry Festival recommends acquiring tickets only through our authorized platforms (www.cherryfestival.org) and does not guarantee authenticity for tickets purchased, exchanged or otherwise obtained through unauthorized platforms.

We understand that unforeseen circumstances may arise that prevent you from attending an event. However, due to the nature of event planning and logistics, we are unable to accommodate refund requests, including but not limited to:

• Change in personal plans
• Travel disruptions
• Inclement weather
• Artist or performer lineup changes
• Venue changes

DISPUTES & CHARGEBACKS

Disputing charges processed by or on behalf of The Festival Foundation dba National Cherry Festival including by its partner, Saffire or SaffireTix, may result in being banned from future purchases and should not be used as a method for obtaining a “refund”.

CANCELLATIONS

In the event of a cancellation or rescheduling of the event by The Festival Foundation dba National Cherry Festival, ticket holders will be notified promptly, and alternative arrangements or refunds may be offered at our discretion.

CONTACTING US

If you have any questions or concerns regarding this policy or need assistance with your ticket purchase, please don't hesitate to contact our customer support team at info@cherryfestival.org.

SEE SOMETHING? SAY SOMETHING!

When arriving to your ticketed please take note of exit locations. If you see something suspicious, please notify Venue Security, an usher, or Crowd Control Person.

TICKETS

Lost your ticket? Visit: https://www.cherryfestival.org/findmyorder, enter in your email and the last 4 digits of your credit card.

Tickets Purchased on 3rd party platforms: To ensure that your purchase is valid, only purchase tickets from www.cherryfestival.org. While we may honor a ticket purchased from a 3rd party site, we cannot guarantee its authenticity.

Best way to purchase a ticket: Visit us online at www.cherryfestival.org.

COVID-19

The Festival Foundation believes that the safety and health of all of our participants, volunteers , and staff members is a top priority. Due to the Covid-19 pandemic, we have instituted protective procedures and policies as recommended by the Centers for Disease Control (CDC), the MDHHS, and the Grand Traverse County Health Department. However, no health and safety policies, assessments, precautions and/or protocols that will be implemented from time to time at and for the Bay Side Music Stage, by local, state and federal governmental agencies, the Festival Foundation, and its affiliated companies (as applicable), (individually or collectively, "Event Organizer") and/or third parties, can eliminate the risk of exposure to COVID-19. Because Festival Events are open for other individuals, ticket holder hereby knowingly, voluntarily, and irrevocably assumes all of the risks, hazards, and dangers related to participation at the Bay Side Music Stage and/or National Cherry Festival, and waives, releases, and discharges, the Festival Foundation, and its agent, volunteers, venders, organizers, or affiliates, from any and all claims arising or in relation to the risk of exposure to communicable diseases.

These items are permitted in the Bayside Music Stage Venue
• Photo Identification – you may be asked for your ID
• Tickets – Tickets may be printed or shown on a smart phone and will be scanned
• Clear, plastic bag no bigger than 12 x 6 x 12 (see Bag Policy for more information)
• One factory sealed or empty water bottle 20 oz or less
• Hats, Sunglasses, Sunscreen Lotion
• Cell Phone
• Ponchos & Rain Jackets (shows are rain or shine – see refund/exchange policy for additional information)
• Food purchased from our Open Space Vendors (but not drinks – see Prohibited Items)
• Great attitudes and good times

Our venue is accessible. In order to accommodate those with special needs, accessible reserved seating is placed throughout the venue. When purchasing your ticket please look for the seats in Yellow and Green or labeled WC (Wheelchair) or C (Companion). Companion [C] tickets may only be purchased in conjunction with Wheelchair [WC] Tickets.

Due to the ongoing pandemic, certain artists may require the audience to meet certain criteria to attend the show. Below is the worst case scenario. These items may include, but are not limited to:
• Masking requirements
• Proof of Vaccination
• Proof of Negative COVID-19 test
• Gate Temperature checks

There may also be no artist requirements. The list of artists’ audience requirements may be changed at any time. Please check back before your show to confirm the Artists’ Audience Requirements.

To expedite security and to increase the safety of our guests, the NCF has moved to a “No Bag/Clear Bag” Policy. The following “bags” are allowed:
• Clear Plastic or Clear Vinyl Bag or Clear PVC bag not to exceed 12” x 6” x 12” often referred to as a “Stadium Bag” (NCF logoed clear vinyl bags are available for purchase here)
• A 1 gallon (or smaller) re-sealable, clear, plastic storage bag (Ziploc® is a popular brand)
• Small clutch bags not to exceed 6” x 6” with or without a handled or shoulder strap
• Bags that are not allowed include everything that is not listed above.

Folding Chairs or camp chairs are not allowed in the Bay Side Music Stage. If a chair is needed for accessibility reasons in the General Admission Area, please see an usher.

The gates open at 6:00 pm nightly. This is the time shown on your ticket. For artist performance times, please call or email the National Cherry Festival closer to the date of show.

• Weapons - This includes guns, guns with a valid Concealed Carry Permit, knives (including pocket knives and multi-tools), mace, pepper spray and anything else that may be deemed a weapon by NCF security personnel or performing artists Security Directors• Explosives
• Outside Alcohol – Beer, wine and spirits are available for purchase inside the Bay Side Music Stage
• Coolers
• Bags that do not conform with the “No Bag/Clear Bag” Policy (See Bag Policy)
• Chains, Chain wallets & Spiked Jewelry
• Chairs – Folding Chairs or Camp Chairs – (See No Chairs Policy)
• Drones
• Food & Drink items purchased outside the NCF Area. (see food exception under Allowed Items)
• Cameras. We understand that Cell Phones have cameras. They are exempt. Most Performing Artists contractually require us to make our best effort to limit or restrict use of any camera
• No audio/video recording devices
• Pets
• Cigarettes, E- Cigarettes & Cigars – We are nonsmoking venue
• Illegal substances
• Aerosol Cans
• Blankets
• Towels
• Umbrellas
• Any item deemed unsafe by NCF security personnel or required contractually by the artist
• Additional items may be prohibited as contractually required by the performing artists, without prior notice
Prohibited items discovered during the security inspections must either be returned to the owner’s vehicle or discarded: Items will NOT be held for later pick up. We do not have a coat or property check area for personal items.

It is the policy of the National Cherry Festival that there are NO refunds or exchanges including but not limited to failure of the performers(s) to appear, changes in performer(s) or cancellation due to inclement weather.

The Bayside Music Stage generally offers three types of tickets: Reserved, General Admission, and The Deck.
Reserved Seats: These are numbered, assigned section, row, chair seats. These seats are closer to the stage than the General Admission Seating. These tickets are delivered by email once your purchase is complete.

General Admission or GA: GA tickets is standing room only. It does not include a chair. It is lawn seating and/or standing. Seating in this area is on a first come first served basis with your valid General Admission Ticket. These tickets are delivered by email once your purchase is complete.

The Deck: The Deck is an exclusive experience that includes dinner and two adult beverages. Deck patrons watch the show from a stage level elevated platform. All seats on the deck are reserved.

SEE SOMETHING? SAY SOMETHING!

When arriving to the Bay Side Music Stage please take note of exit locations. If you see something suspicious, please notify Venue Security, an usher, or Crowd Control Person.

TICKETS

Lost your ticket? Visit: https://www.cherryfestival.org/findmyorder, enter in your email and the last 4 digits of your credit card.

Tickets Purchased on 3rd party platforms: To ensure that your purchase is valid, only purchase tickets from www.cherryfestival.org. While we may honor a ticket purchased from a 3rd party site, we cannot guarantee its authenticity.

Best way to purchase a ticket: Visit us online at www.cherryfestival.org.

COVID-19

The Festival Foundation believes that the safety and health of all of our participants, volunteers , and staff members is a top priority. Due to the Covid-19 pandemic, we have instituted protective procedures and policies as recommended by the Centers for Disease Control (CDC), the MDHHS, and the Grand Traverse County Health Department. However, no health and safety policies, assessments, precautions and/or protocols that will be implemented from time to time at and for the Bay Side Music Stage, by local, state and federal governmental agencies, the Festival Foundation, and its affiliated companies (as applicable), (individually or collectively, "Event Organizer") and/or third parties, can eliminate the risk of exposure to COVID-19. Because Festival Events are open for other individuals, ticket holder hereby knowingly, voluntarily, and irrevocably assumes all of the risks, hazards, and dangers related to participation at the Bay Side Music Stage and/or National Cherry Festival, and waives, releases, and discharges, the Festival Foundation, and its agent, volunteers, venders, organizers, or affiliates, from any and all claims arising or in relation to the risk of exposure to communicable diseases.

EFFECTIVE DATE AND CHANGES

The Festival Foundation dba National Cherry Festival reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page.

This policy was last modified on May 9, 2024.